Mulberry Extended Warranty
We’ve partnered with Mulberry to provide you with Mulberry Extended Protection plans with comprehensive coverage you can count on
FREQUENTLY ASKED QUESTIONS
Who is Mulberry?
We’ve partnered with Mulberry to offer accident protection on your Lifespan products. Once your product’s Limited Warranty expires, you can file your claims with Mulberry who is always available, should anything go wrong with your product. You can find more information at getmulberry.com.
How do I purchase Mulberry Extended Protection?
It’s as easy as adding Mulberry Protection to your cart with your eligible products and checking out. Once you purchase coverage, you will immediately receive a welcome email from Mulberry with access to your dedicated Mulberry dashboard, which you can use to manage your plan, file a claim and contact their team. Mulberry Extended Protection can additionally be purchased directly from your order confirmation email after checkout, for up to 60days after purchase. You can use the link in the email to purchase, or email our team at support@lifespanfitness.com for assistance.
Can I cancel my Accident Protection Plan?
Yes, you can cancel your plan at any time. If you purchased your plan onsite, you can cancel directly with Lifespan support. If you purchased your plan via post purchase email, you can cancel directly with Mulberry at getmulberry.com/login. You can also contact the Mulberry customer support team via support@getmulberry.com.
How do I file a claim?
Simply log in to your dedicated Mulberry dashboard at getmulberry.com/login for a 1-click, receiptless claims filing process. You can also contact the Mulberry customer support team via support@getmulberry.com.
What happens if I return or exchange my products?
Each Mulberry Extended Protection plan is tied to the specific product with which it was purchased. If you return or exchange your product, you will also need to cancel the warranty with Mulberry (and purchase a new plan if you prefer).
Below are the specific term and coverages by product:
| Equipment | Extended Warranty | Frame | Parts | Labor |
TR1200i | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
TR2000e | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
TR2000i | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
TR3000i | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
TR4000i | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
TR5500i | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
TR5500iM | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
TR6000i | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
TR7000i | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
TR8000i | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
C5i | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
C7000i | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
R5i | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
R7000i | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
Cycle Boxer | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
RW1000 | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
RW7000 | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
E5i | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
| Equipment | Extended Warranty | Frame | Parts | Labor |
TR800-DT3 | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
TR800-DT5 | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
TR800-DT7 | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
TR1000-DT3 | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
TR1000-DT5 | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
TR1000-DT7 | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
TR1200-DT3 | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
TR1200-DT5 | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
TR1200-DT7 | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
TR5000-DT3 | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
TR5000-DT5 | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
TR5000-DT7 | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
C3-DT3 | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
C3-DT5 | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) | |
C3-DT7 | 3 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
5 year | 10 years | 2 years (manufacturer) | 1 year (manufacturer) |
For any customer that purchased an extended warranty prior to 7/15/21, you can contact your extended warranty provider with information found on this page - SafeWare
